Frequently Asked Questions

Preparation for Camp

When should I register for camp?
You should register online as soon as you know the session(s) you want to attend. Our online registration process allows the parent to create their own “account” that they can sign in to then update personal information such as level change, address/phone change, etc, and make payments at any given time. Camp fills quickly, and we take no more than 260 campers a week to keep camp a smaller, more intimate experience. Registering is the only way to ensure your child’s spot in camp.

Can I make payments towards my child’s tuition instead of paying at once?
Yes, to help cut the bulk of tuition from hitting at once when due on May 1, 2018, if you initially registered online and paid your $200 registration fee, then you can log in to your account with your email address and password and apply a payment at any time.  Please visit www.flipfest.com/account to do so.

If my first choice for a session is full, can you put me on a waitlist?
If a specific week is full, you may email us, and we will place you on the waitlist. We will notify you immediately if a space becomes available.

What is your cancellation policy?

Final Camp Payment must be postmarked or made online on camper account by May 1st, 2017. If we do not receive your final payment by May 1, 2017, we may forfeit your spot to another camper. 

We will refund all payments except a $50 processing fee to campers who scan and email the Cancellation Notice Form to [email protected] BEFORE April 1, 2017. We will refund all payments except the $200 deposit to campers who scan and email the Cancellation Notice Form to [email protected] AFTER April 1, 2016. 
NO REGISTRATION AND CAMP FEES ARE REFUNDABLE WITHIN 14 DAYS OF CAMPER’S SESSION. We will not give refunds to any camper who withdraws anytime after arriving. We do not give discounts to any camper who arrives late or departs early. All campers must be covered by their own insurance.

Injury: For cancellation due to injury please attach a Doctor’s note to the cancellation notice documenting the injury. Payments that are nonrefundable in accordance to the cancellation policy will be credited for the following summer.


What does my child need to bring to camp?
In your confirmation packet, we will place a detailed list of things to pack for camp such as a gym bag, grips (if needed), pillow, fitted sheet, sleeping bag or blanket, workout attire, personal products, swimsuit, sunscreen, beach towel, athletic shoes, pajamas, etc. Please mark all tags with your child’s initials in permanent marker.

 

Check In/Check Out

When is check in and check out?
Check in is from 1:00 p.m. to 2:30 p.m. each Sunday. Check out is from 10:00am to 11:30am every Friday in the gym.

What will I expect at check in?
You will need to let us know your child has arrived, give the camp manager any medication, open a camp bank account for your child if you have not already done so, pre-order pictures of your child and the Olympians at camp that week, and help your child move in to his/her cabin.  All of this can be done ahead of time online at www.flipfest.com/account in order to make your check in process go quicker.
 
What is a camp bank account?
You can open a camp bank account for your child to have during the week at camp. This money will be spent at the camp store on snacks, drinks, camp apparel (leotards, sweatshirts, t-shirts, etc.) and forgotten items such as disposable cameras, sunscreen, etc. This camp bank keeps the campers from holding onto cash during the week and prevents against theft or loss. When you receive and complete your confirmation packet after registering, you will then be able to set up you child’s camp bank before arriving. Average opening deposits typically range from $25 to $200. Any money not spent during the week will be returned at check out on Friday or will be mailed out in a check the week following your child’s session.

What is check out for?
This is a time to receive the remaining money from your child’s camp bank, and pick up medication from the camp manager, if any. If your child has more than $30 in the camp bank remaining we will mail you a check within 2-3 weeks of his or her camp session.

Each Friday includes a morning workout from 9 AM – 11 AM, as well as a staff & camper show plus camp and team awards that will run from 11 am – 12 pm CST. Parents and family are welcome to attend and arrive as early as 9:30 AM and observe what your child has learned throughout the week, take pictures, and talk with the staff that has worked with your child.


Travel to/from Camp

If I send my child by plane or bus, how do I arrange pick up and drop off at the airport or bus station?

Nashville (BNA) airport is approximately 1 ½ hours drive from camp.  Campers must arrive by 12 pm CST on Sunday, and outbound flights must not depart before 4 pm CST on Friday. 

To arrange airport pick-up/drop-off:

For individuals and groups:

Please contact Scott at Anderson Shuttle Service at [email protected] or call 931-707-1953.  Please call during business hours, Monday through Friday, 8:00 AM to 5:00 PM.  Anderson Shuttle can provide you with a customized quote based on one-way vs. round trip, group size, etc.  You must contact Anderson Shuttle Service at least 3 weeks prior to your child’s camp session in order to arrange transport.  No exceptions!! 

For more information on airport transport rates, please visit this link:  https://www.andersonshuttle.com/flip-fest

If I choose to stay near during the week, do you know of any nearby hotels?
Yes, many hotels are located within five minutes of camp provide group rates for Flip Fest parents. If you stay anywhere in Crossville, you will be very near camp. Fairfield Glade, a golfing community/resort, is just seven miles away. Knoxville is an hour drive, and Nashville is just about the same. Many families drop their child(ren) off at camp and vacation for the week in the Smoky Mountains. Gatlinburg is only about 1 ½ to 2 hours from camp. Click here for a list of local hotels.

How do I get to camp?

Crossville, Tennessee, is located one hour west of Knoxville and one and a half hours east of Nashville off Interstate 40. Campers can fly into the Nashville airport or Knoxville airport. If your child will need a pickup, please email us to schedule one.

From Nashville
Take I-40 to Exit 320, Genesis Road. Turn left onto Genesis Road. Drive about four miles, until you come to a split in the road. Fork to the right onto Lake Frances Road. Go about a 1/4 of a mile and you will see the entrance to Lake Frances.

From Knoxville
Take I-40 to Exit 320, Genesis Road. Turn right onto Genesis Road. Drive about four miles, until you come to a split in the road. Fork to the right onto Lake Frances Road. Go about a 1/4 of a mile and you will see the entrance to Lake Frances.

Meals

How are meals handled?
All meals are freshly prepared on site each day. As camp time draws nearer, a sample menu will be available for viewing. An example of a past dinner is grilled lemon pepper or barbeque chicken breasts, steamed broccoli with cheese sauce, roasted potatoes, and a whole wheat dinner roll.  A full salad bar is available at all lunches and dinners.  Fresh fruit is always put out at each breakfast.

 

Medical/Diet/Food

What should I do about my child’s medical restrictions on his/her diet?
If your child has a special diet due to MEDICAL reasons (allergies, Celiac disease, etc), you should bring these special foods with you to camp. We will also need you to speak with the camp manager upon arrival on Sunday to make him/her aware of your child’s situation.  You are welcome to email our office the week prior to your child's session and we will send you the menu for his/her week at camp.  

What about food for vegetarians?
We will always have an option for vegetarians at each meal.

What should my child do with his/her medication?
Please turn over ALL medication to the camp manager upon check in. NO medication will be kept in the cabins other than inhalers and epi-pens.

 

Housing

How many campers are in a cabin?
Each cabin holds up to 16 campers per side, 32 total. Each cabin will have two camp counselors as well. Each cabin shares a bathroom facility.

How can my child make a roommate request?
Please make all roommate requests in writing on your child’s registration form. We do our very best to meet all requests.

How are campers grouped in the cabins?
Most campers are usually grouped with their team, if coming with a team, unless otherwise noted. For those campers coming alone (not with a team) he/she will be roomed with other gymnasts attending camp without a team and also of the same age.

Multiple Session Campers

Is there an extra cost for the weekend if my child stays for more than one week?
No, the camp tuition covers this.

What will my child do over the weekend?
Since camp ends on Friday and a new session starts on Sunday, the break between each session is actually very short. We will assign a camp counselor for your child and will have activities planned ahead of time depending upon how many campers are staying over the weekend.  The kids really need this time to rest!

 

General Gym Questions

How old do you have to be to attend Flip Fest?
Campers must be between 7 and 17. If you need an exception, please email us.

How advanced should my child be to attend camp?
Since the campers are grouped by level, we accept all ranges of gymnasts from recreational to elite level competitors. We will have athlete testing on Sundays when the campers arrive to ensure they are in the appropriate workout group. 

What is the camper to coach ratio?
We have one coach for every eight campers.

Who are the coaches each week at camp?
We personally hire each staff member to instruct the campers. They vary from gym owners, college gymnasts, college coaches, private gym coaches, Olympic coaches and clinicians and Olympians. 

What Olympians will be present the week my child is coming?
Due to the Olympians’ busy schedules, we may not know their exact weeks until closer to camp time. However, as soon as we do know, we will post it on the website under "special guests". We will have at least one female and one male Olympian each week.

Contacting/Visiting Campers

Parents are welcome to visit camp on Sundays and Fridays. Your child will also have two land lines to call home from on Sundays, and Tuesdays through Fridays.  Free long distance is provided with the land lines; no calling card is required.  If you need to contact camp, please call 1-800-390-0821. NO CELL PHONES are allowed at camp. Any camper cell phones brought to camp will be taken and donated to charity.